Parts & Accessories
From the President
Rallies & Shows
Class A Gas
Dodd RV - Customer Testimonials
SALESPERSON: CHRISTINA- PATIENT, KNOWLEDGEABLE, LISTENED TO OUR "WANTS"
BUSINESS MANAGER: JENNIFER - THOROUGH
PARTS: WILSON- FRIENDLY,HELPFUL, EASY TO TALK TO
SERVICE: JAMES- KNOWLEDGEABLE, ANSWERED ALL OUR QUESTIONS, DID NOT RUSH US
OVERALL IMPRESSION: WE FELT OUR PURCHASE EXPERIENCE WAS IMPORTANT AND WE WERE ALWAYS RESPECTED AS CUSTOMERS
DID WE EXCEED YOUR EXPECTATIONS IN ANY WAY? YES- CHRISTINA DID ALL THE RESEARCH FOR US, ALWAYS RETURNED/ANSWERED OUR EMAILS,PHONE CALLS- BUT NEVER PRESSURED US.
HOW WOULD YOU DESCRIBE YOUR PURCHASE TO A FRIEND? NO PRESSURE! DODD PROVIDES THE INFORMATION YOU ARE LOOKING FOR IN ORDER TO MAKE AN EDUCATED DECISION WHEN YOU ARE READY.
Debra from VA
SALES PERSON: ROBERT- NO PRESSURE WHAT SO EVER ANSWERED ALL QUESTIONS
BUSINESS MANAGER: JENNIFER- VERY COURTEOUS AND GOOD TO WORK WITH
PARTS: ROBYN AND WILSON- VERY GOOD TO WORK WITH AND VERY HELPFUL
SERVICE: STACEY- VERY HELPFUL AND GOOD TO WORK WITH
OVERALL IMPRESSION: A GOOD GROUP OF PEOPLE TO DEAL WITH. I HAVE RECOMMENDED DODD TO MANY FRIENDS
DID WE EXCEED YOUR EXPECTATIONS IN ANY WAY? YES!! COURTEOUS,HELPFUL AND KNOWLEDGABLE.
HOW WOULD YOU DESCRIBE YOUR PURCHASE TO A FRIEND? VERY GOOD TO DEAL WITH
WHAT COULD DODD RV CHANGE TO IMPROVE THE BUYING EXPERIENCE? NOTHING
SALESPERSON: DREW/BRIAN- VERY HELPFUL ANSWERING QUESTIONS
BUSINESS MANAGER: JENNIFER- WENT OVERBOARD TO HELP US.
PARTS: ROBYN- VERY HELPFUL IN HELPING US GET WHAT WE NEED
SERVICE: JAMES/WILSON- VERY PATIENT ANSWERING ALL OF OUR QUESTIONS
OVERALL EXPERIENCE: GREAT EXPERIENCE FROM BEGINNING TO END WILL RECOMMEND YOUR BUSINESS TO FAMILY AND FRIENDS. THANKS FOR EVERYTHING
JOSEPH AND CINDY
SALES PERSON- CHRISTINA- PLEASURE TO WORK WITH
BUSINESS MANAGER-JENNIFER- VERY HELPFUL AND ACCOMMODATING, PLEASURE TO WORK WITH
SERVICE- GREAT PRODUCT KNOWLEDGE, VERY THOROUGH
OVERALL IMPRESSION- VERY ENJOYABLE, I WOULD RECOMMEND DODD RV
HOW DID WE EXCEED YOUR EXPECTATIONS? ENSURED ALL QUESTIONS WERE ANSWERED AND HAPPY TO HELP
HOW WOULD YOU DESCRIBE YOUR PURCHASE TO A FRIEND? EASY AND HASSLE FREE
ERIC from VA
SALESPERSON- CHRISTINA- PERSONABLE,COURTEOUS, FRIENDLY, KNOWS HER JOB
PARTS- WILSON- VERY KNOWLEDGEABLE AND WILLING TO SHARE AND ADVISE
OVERALL IMPRESSION- IF I EVER PURCHASE ANOTHER RV (AND I PLAN TO) I WOULD DEFINITELY COME TO DODD RV
HOW DID WE EXCEED YOUR EXPECTATIONS? I FELT LIKE I RECEIVED THE SAME COURTESY AND ATTENTION PURCHASING FROM THE BACK LOT AS THOSE BUYING BRAND NEW RV'S
HOW WOULD YOU DESCRIBE YOUR PURCHASE TO A FRIEND? GREAT DEAL
SALESPERSON- CHRISTINA- SUPER NICE AND COURTEOUS
OVERALL IMPRESSION- VERY NICE PEOPLE,PLEASANT BUYING EXPERIENCE, NO PRESSURE
DID WE EXCEED YOUR EXPECTATIONS IN ANY WAY? YES WE TOLD YOU WHAT WE WANTED AND WE GOT EXACTLY THAT!!
HOW WOULD YOU DESCRIBE YOUR PURCHASE TO FRIENDS? FRIENDLY, FAMILY OWNED BUSINESS THAT MAKES DREAMS COME TRUE! WE HAD BEEN TRYING TO TRADE FOR A YEAR AND DODD RV DID IT!!
WHAT DO YOU THINK DODD RV COULD CHANGE TO IMPROVE THE BUYING EXPERIENCE? ONLY THING I COULD THINK OF IS A LOUNGE WHILE WAITING
Nancy and John from NC
Salesperson- Robert Christian- his usual great personality and friendliness, very helpful
Business Manager- Jennifer- Wonderful and helpful in every way, a truly great lady, thanks
Parts- Wilson Box- outstanding in the way he knows what is needed
Service- Stacey- Was really on the ball. Should a real friendly and willingness to help and do all she could
Overall impression- everyone was very courteous ,friendly, knowledgeable and answered all our questions
Did we exceed your expectations- yes, by the outstanding job Dave did on our walk thru, by explaining everything and answering our questions
How would you describe your purchase to a friend- Dodd will treat you right. Very friendly and great people to work with. They will help you in any way they can.
Richard and Patricia from NC
Sales Person: Robert- Friendly, helpful and courteous
Business Manager: Jennifer- Friendly and courteous
Service: Steve- great guy to work with/ learn about our new camper
Overall impression: Dodd is a family oriented business. Great to deal with, answered all our questions. Happy to show what they have on the lot. Didn't hurry us even at closing time.
Did we exceed your expectations in any way? YES, very patient, not a hurry up and buy something kind of place
How would you describe your purchase to a friend? Go see Dodd RV in Portsmouth, good selection on the lot, friendly folks to guide you through the process
What do you think Dodd RV could change to improve the buying experience? Give them away? just kidding, maybe one late night for working folks
Clay and Charlene, Va. Beach,Va
Clay and Charlene
Sales Person: Robert- we really enjoyed Robert, was not pushy, took his time with us
Business Manager: Jennifer-very efficient and organized
Parts: Wilson- very helpful with start up
Service: Dave- very knowledgeable about our trailer
Overall impression:nice experience
Did we exceed your expectations in any way? YES,pleased with lifetime warranty
How would you describe your purchase to a friend? no pressure
What do you think Dodd RV could change to improve the buying experience? no suggestions
William, Va Beach, Va
SALESPERSON: CHRISTINA- GREAT!! ONCE INFORMED ON WHAT WE WERE LOOKING FOR SHE FOCUSED ON IT AND MADE IT HAPPEN.
BUSINESS MANAGER: JENNIFER- VERY PROFESSIONAL AND FRIENDLY
OVERALL IMPRESSION: A+ OUTSTANDING CREW!! MADE US FEEL AT HOME. I HAVE AND WILL RECOMMEND THEM TO FRIENDS LOOKING TO PURCHASE AN RV!! WORTH THE DRIVE!!
DID WE EXCEED YOUR EXPECTATIONS IN ANY WAY: WAS VERY PLEASED WITH THE TIME TAKEN TO GO OVER THE TRAVEL TRAILER. THE ATMOSPHERE WAS RELAXED AND GENUINE.
William from VA
Salesperson: Christy- Great to work with. Undrstands product. Great follow through and follow up
Jenn- Will find a way to make the deal happen. Great to work with
Service: Eddie- Great day. Took as much time as we needed
Overall Impression: Couldn't be better
Did we exceed your expectations in any way? Yes Most don't pay attenttion to details and few operate with a sense of humor
How would you describe your purchase to a friend? Great place, great people. Family owned
What do you think Dodd RV chould change to improve the buying experience? Nothing
On behalf of the Foodbank of Southeastern Virginia, I wanted to thank you for providing the use of an RV during our recent Mayflower Marathon event. This may seem like a small favor to some, but to us, it was enormously important and helpful both for the safeguarding of the funds we collected during Mayflower as well as for our piece of mind as we counted the money in order to provide updates on the progress of our donations throughout the event.
Earlier in the month, I was extremely nervous about not having a safe place to count and store the money throughout the weekend. I was elated when Dave Taylor told us that Dodd’s RV would allow us to borrow a vehicle!
We appreciate the support that you provided during this very important event Mayflower Marathon is our biggest food and fund drive of the year.
Thank you so much for your help!
Salesperson: Christy - she had all the right answers
Business manager: Jennifer- straight forward -just like it should be
Parts: Cathi- She worked hard to find all the accesories we needed at the best price. She did not try to push the most expensive items but focused on quality and dependablity
Service- Stacey, Eddie and Sebastian- The walk through was through and not rushed (eddie) the cleaning exceeded our expectations (sebatian) Stacey was very helpful with helping us decide what accessories were needed she worked well with Cathi, also kept us updated on all work
Overall Impression: Great Experience. Looking forward to attending the 2013 Rally!!
Did We exceed your expectations in any way? Yes, Prior to our purchase and before we ever visited in person, i tried to get work done on my Motorhome and couldn't find any place to do the work. He called Dodd RV and spoke to Cathi who recommended the right place. She went over and above what she had to do and i wasn't even a regular customer at that point.
What do you think Dodd Rv could change to improve the buying experience? Nothing, It was pleasant from the begining to the end. Everyone seamed to work as a team and had our best interest in mind
Jerry from VA
Everything was great
Did we exceed your expections in any way- Yes ,RV was ready and i expected the process might take alot longer than it did. Thanks
I would recommend you to my friends
Robert from VA
Christina: excellent follow up, great and consistent, timely communication,extremely helpful, willing to go the extra mile, will recommend highly, excellent customer service
Jennifer: Very helpful. We appreciate you making our situation right
Steve: Very helpful and informative
Did we exceed your expectations in any way? Yes! Christina has excellent skills- excellent follow-up and follow through
How would you describe your purchase to a friend? Customer focused,timely,informative and helpful
Lawrence and Frances from VA
Christina- Conscientious and helpful
Jennifer- We were apprehensive by nature but Jennifer made us very happy in the end
Bobby and Wilson- Between them they answered all our questions
Overall- Very Pleased
Charles and Elizabeth
Excellent Job!! Great Folks "Love my RV" Took 7 people to Raleigh,NC, next Chigago, GA, Mich, ect.. See ya Love Herman
Sales: Christina -Outstanding
Business Manager: Jennifer- Outstanding
Service: Wilson -Outstanding
Overall Impression: Outstanding
How would you explain your purchase to a friend: Quick and trouble free
Felix from VA
ROBERT- HAD A GREAT PERSONALITY, WILLING TO WORK THE DEAL WITH MY TRADE.
JENNIFER- WAS A PLEASURE DOING BUSINESS WITH
DODD RV EXCEEDED MY EXPECTATIONS!! SOMEONE FINELY HAD THE CLASS C I WANTED ON THE LOT!
DON'T CHANGE ANYTHING-DON'T TRY TO FIX SOMETHING THAT ISN'T BROKE!
CHRISTINA- NICE LADY
PARTS- EVERYTIME I WANTED SOMETHING IT WAS THERE
BOBBY- WAS A SMART GUY
GOT A BETTER TRAILER THAN WHAT I HAD!!
WILLIAM AND TERI
Christina was very nice,prompt with responding to questions via email, Ms Dodd-Moore was very informative and professional, the coffee was awesome! The purchase was fast and friendly
John and Bethany
Christina did a wonderful job, was very helpful and friendly, Jennifer made signing the paperwork easy and painless. Dodd's wonderful customer service was the reason we bought from you. We had been looking for a little while and shopping around at other dealers but Dodd's made us feel you wanted our business and took the time to answer all our questions. They exceeded our expectations!! We would describe our purchase as a smooth process and they were willing to help and answer any questions!!
Terry and Michelle
Scott Hudgins was a laid back no pressure sales man and knowledgable of our RV, Jamie Dodd was detail oriented, serious but not too serious-which is good, Crystal in parts was nice, Our service tech that showed us how to work our RV was nice and knowledgable. I just love my "Wolf Pup" my little "playhouse" on wheels!!
Robert was very helpful and made our experience a great one,Jennifer Dodd-Moore was friendly and informative,, Very pleased overall, Everyone was friendly and helpful, and made us informed even after our purchase!!
Shawn and Nancy
Thank you to Jamie and the Dodd Team for putting on another great Rally. We enjoyed it very much and look forward to it every year. It seems to get better and better every year!
Wallace and Nancy
We love the travel trailer that we purchased from Dodd RV. The price you gave us was great, and it fits our needs very well. Also impressive, is the friendliness of your co-workers. They are knowledgeable and very helpful. My wife and I will promote your company when ever we have the opportunity. Again, Thanks a million for the RV show complimentary ticket.
We Would like to Thank you for Donating the trailer for Taylor to have a place to stay during "The knees in the breeze" Benefit. Your kindness is truly appreciated.
With sincere Thanks
The Duke Family
We enjoyed the process, it wasn't long and drawn out. Everyone was great. We love our new camper and would recommend Dodd RV to our friends.
William and Tammy
Who was your Sales person? Christy, was willing to see us on her day off- Great service
Overall Impression: Pleasure to do business with
Did we exceed your expectations in any way? YES How?
Went out of her way to meet our needs
How would you describe your purchase to a friend?
Jim and Barb
to all the great people of Dodd RV
I saw the rest and bought from the best!!! Thanks to all